Details that help
Share an inventory, the two addresses, the expected date, access information, stairs or lifts, and any items needing dismantling. This gives the team the facts needed to discuss vehicle and crew requirements instead of working from a broad property-size guess.
If your date is uncertain
You can contact AFS when you have a likely date rather than waiting for every detail to be final. Availability is confirmed by the team for the actual date and vehicle required; it is not guaranteed by a general website estimate.
If plans change
Tell your coordinator as soon as you know a completion time or moving date has changed. The earlier the change is raised, the more scope there is to check available options. Any effect on the booking is confirmed by the team for that job.